A deposit from $250 to $1000 is required within 7 days to confirm the booking. Final payment 6 weeks prior to departure and 8 weeks in advance over Christmas, January and Easter.
A cash security bond from $300 to $1000 is applicable on boarding and is refunded by mail within 7 days by cheque if boat is returned on time, good order and condition. Any damage, loss or extra cleaning will be charged for at cost and deducted from bond. All fuel used will be paid for by the hirer at completion of hire.
The number of persons hiring a houseboat must not exceed the number of surveyed berths or exceed the numbers confirmed on booking sheet.
Any person driving a houseboat must be over the age of 18 years and hold either a current drivers or boat licence. Instruction on driving and handling the boat will be given before departure. Houseboats must not be driven at night and all marine and harbours regulations must be abided by.
Under no circumstances are firearms, chainsaws, axes, trailbikes, allowed. Mosquito coils, candles etc are allowed but please make sure they are placed on something to avoid burning the surface they are placed on. Make sure they are all out before retiring at night.
A cost may apply for damage from burns.
Pets are usually not allowed but depending on the breed and the boat we may make an exception. An extra bond for your pet will be required and only returned after the boat has been cleaned.
Smoking restrictions apply to the inside of the houseboats. If smoking outdoors please be mindful of where you put out your cigarettes and please do not litter the banks or the river.
All male or female crew is not allowed unless previously arranged with Magnum Houseboats. Conditions apply.
Magnum Houseboats reserve the right to refuse permission to board or remove crew from a boat at their discretion.
CANCELLATION POLICY: Cancellations notified more thant 90 days prior to departure will be entitled to a full refund of monies paid less $75.00 cancellation fee.
Cancellation notified less than 90 days and more than 45 days prior to departure will forfeit all monies paid unless the houseboat can be re-booked for its full value, in which case, all monies paid will be refunded less $125.00 cancellation fee.
Cancellations notified less than 45 days prior to departure forfeit all monies unless the houseboat can be re-booked for its full value, in which case, all monies paid will be refunded less $175.00 cancellation fee.
All tariffs and specificatons subject to alteration without notice.
Boarding times and disembarking times are shown on your confirmation. If you are running late please ring to notify us of your ETA. It is appreciated if you are on time to board with all your shopping done prior to your boarding. If you are unable to do this, we would then appreciate that your shopping is done as quickly as possible so we do not have staff waiting around. The sooner you are organized the sooner you can start your holiday. This is all the more important during the winter months with shorter days.
If an earlier time has been arranged prior to your boarding we expect you to be there on time. If you are not there at the time agreed upon the staff will not wait around if they have other things to do. Boarding will revert back to the original boarding time shown on your confirmation.
Disembarking is usually 9.30am. This means you need to be back at the marina by 9am and ready to disembark by 9.30am so cleaning staff can board. If you are not off the boat, the staff does have the right to board and start their duties. It is a good idea to make sure you are organized the night before with some of your packing done, this will make disembarking much easier. Late disembarking may incur a fee. If the boat is not required at 9am base will advise you of this and a later time may be arranged for disembarking.